FAQs
GENERAL
Where is Samala Hotel located?
Samala Hotel is located in Bangkok on Sukhumvit Soi 15.
What’s the best way to contact the hotel?
The best way to contact the hotel is through our website at www.samalahotelbangkok.com.
What time is check-in and check-out?
Check-in is at 14:00 hrs, and check-out is at 12:00 hrs.
Can I request an early check-in or late check-out?
Yes, you can request an early check-in or late check-out with the reception desk.
Do you charge for additional guests?
THB 2,001 Net / person inclusive of extra bed and breakfast.
Do you charge for WiFi access?
No, WiFi access is complimentary.
What is the speed of the WiFi?
200 Mbps
Can I store my luggage at the hotel before check-in or after check-out?
Yes, our concierge service will assist you with this.
Can I send a package to the hotel?
Yes, our address is 43 Sukhumvit Soi 15, KlongToey Nua, Wattana, Bangkok, Thailand
Do you have a business center?
No, we do not have a business center.
Do you have a swimming pool?
Yes, we have a swimming pool.
Do you have a fitness center?
Yes, we have a fitness center.
Do you have a spa or offer massage services?
No, we do not have a spa or offer massage services.
What is your smoking policy?
All rooms are non-smoking.
How much do you charge for breakfast?
THB 765 net / person
What time is breakfast and where is it served?
Breakfast is served from 06:00 to 10:30 hrs.
Do you serve Halal food?
Yes, we do serve Halal food.
Do you offer vegetarian, vegan, or gluten-free options?
Yes, we offer vegetarian, vegan, and gluten-free options.
Do you offer room service?
Yes, we offer 24hr room service.
Is there a doctor on call?
No, there is no doctor on call.
How far is the nearest hospital?
The nearest hospital is 2.1 kilometers away.
Do you provide wheelchairs?
Yes, we provide wheelchairs.
What is the voltage in Thailand?
The voltage in Thailand is 220V.
Are pets allowed?
No, pets are not allowed.
ROOMS
Do you have interconnecting rooms?
Yes, we have interconnecting rooms.
Do you have rooms for the physically challenged?
Yes, we have accessible room for the physically challenged.
Are cots and extra beds available?
Yes, cots and extra beds are available.
How big are your extra beds?
Our extra beds are 3.5 feet in size.
Do your rooms have bathtubs?
Bathtubs are available only in Executive rooms and Samala Jacuzzi rooms.
Do you have smoking rooms?
Our rooms are non-smoking. Thank you for your understanding.
Are your rooms fitted with a USB plug socket?
No, our rooms do not have USB plug sockets.
TRANSPORTATION
How do I get to the hotel?
You can get to the hotel by taxi, limousine, BTS, or MRT.
Do you have available car parking?
Yes, we have car parking available.
Do you have valet parking?
No, we do not offer valet parking.
Do you offer airport shuttle services?
Yes, we offer airport shuttle services with an additional charge.
Which is the nearest BTS Skytrain station to the hotel?
The nearest BTS Skytrain stations to the hotel are Asok and Nana.
RESERVATION
How do I make a change to my reservation if I haven't booked directly on the hotel website?
You can make changes to your reservation by contacting our reservation department directly via email.
What is the minimum age requirement for checking in?
The minimum age requirement for checking in is 18 years old.
What is your cancellation/no-show/deposit policy?
Our cancellation policy is 24 hours in advance prior to the arrival without penalty. In case of no-show one night charge will be applied.
Do you have an early departure fee?
Yes, one night penalty charge will be applied.
Why do I need my debit/credit card details when making a reservation?
We require debit/credit card details when making a reservation to secure the booking.
PAYMENTS
What forms of payment do you accept?
We accept credit cards, cash, and bank transfers.
Does the hotel require a deposit for incidentals?
Yes, the hotel requires a deposit for incidentals.
When will the incidental deposit be returned?
The incidental deposit will be returned at check-out.
How much money does the hotel pre-authorize on my debit/credit card at check-in?
Minimum of THB 1,000 per room, depends on the number of number of nights.
Who should I contact for questions about my bill?
You should contact the front office for questions about your bill.
GROUPS AND MEETINGS
Do you cater for meetings?
Yes, we cater for meetings.
Do you offer special rates for group bookings?
Yes, we offer special rates for group bookings.
